Privacy Policy for Moyolo Travel.

Moyolo Travel ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make an enquiry, submit a bespoke travel request, book one of our experiences, or otherwise interact with us.

We aim to process personal data fairly, lawfully, and transparently, in line with UK data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where relevant, the Privacy and Electronic Communications Regulations (PECR).

Moyolo Travel is a boutique travel brand offering thoughtfully curated cultural, dance, and bespoke journeys in Egypt. For the purposes of UK data protection law, Moyolo Travel is the data controller responsible for your personal data collected through this website and in connection with our services.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details listed in the Contact section below.

Depending on how you interact with us, we may collect identity and contact data such as your name, email address, telephone number, and country of residence. We may also collect enquiry and booking data, including your preferred travel dates, group size, interests, special requests, and information needed to help us tailor a suitable itinerary or respond to your enquiry.

Where you proceed with a booking, we may collect additional information reasonably required to administer your arrangements, communicate with suppliers, process payments, and support your journey. Payment transactions are processed through secure third-party payment providers. We do not store full card details on our own systems.

We may also collect technical and usage data such as your IP address, browser type, device information, pages viewed, and interactions with the website. Where cookies are used for analytics or marketing, these will be activated only in line with your cookie preferences, except for strictly necessary cookies required for the website to function.

We use personal data to respond to enquiries, prepare and manage bookings, provide customer support, personalise your experience, communicate important pre-travel or post-booking information, process payments, maintain internal records, improve our services, and protect the website and our business from misuse or fraud.

Where you have given permission, we may also use your data to send occasional marketing communications about experiences, launches, updates, or offers that may be relevant to you. You can opt out of marketing communications at any time by using the unsubscribe option in our emails or by contacting us directly.

We process your personal data only where we have a valid legal basis to do so. This may include processing that is necessary for the performance of a contract with you, or in order to take steps at your request before entering into a contract, such as responding to a booking enquiry or preparing a bespoke itinerary.

We may also process data where necessary for our legitimate interests, provided these interests are not overridden by your rights and freedoms. This includes operating and improving our business, securing our website, and managing customer communications. In some circumstances, we process data to comply with legal or regulatory obligations. Where consent is required, such as for non-essential cookies or certain marketing activity, we will rely on your consent and you may withdraw it at any time.

Where you make an enquiry or booking with Moyolo Travel, we may use your personal data as reasonably necessary to administer your travel arrangements, communicate with you, liaise with relevant suppliers and service providers, and deliver the services described in our Booking Terms & Conditions.

This may include sharing relevant personal data with accommodation providers, transport providers, local operators, guides, activity partners, payment providers, insurers where appropriate, and professional advisers where required for booking administration, customer care, legal compliance, or dispute resolution.

Where Moyolo Travel acts as organiser or principal for elements of your trip, we process personal data as needed to fulfil those obligations. Where arrangements are provided by third-party suppliers or optional extras are booked, the way those suppliers process your data will also be governed by their own privacy practices where applicable.

Where Moyolo Travel refers to ABTA standards, guidance, or recognised booking practices, this is intended to support transparency, fairness, and customer confidence in how bookings are administered. Any reference to ABTA should be read alongside our Booking Terms & Conditions and any specific consumer protection information provided to you at the time of booking.

Nothing in this Privacy Policy creates separate contractual rights beyond those set out in our Booking Terms & Conditions or any applicable travel documentation. Personal data will be used only to the extent reasonably necessary for enquiry handling, booking administration, operational delivery, legal compliance, and customer support.

We may share your personal data with trusted third parties where reasonably necessary to operate our website and deliver our services. These may include hosting providers, website support providers, analytics providers (subject to consent where required), payment processors, email platforms, travel partners, local suppliers in destination, legal and professional advisers, and regulatory or law-enforcement bodies where required by law.

We require third-party service providers acting on our behalf to respect the security and confidentiality of personal data and to process it only in accordance with applicable data protection law and our instructions where they act as processors.

Because Moyolo Travel arranges and delivers travel experiences in Egypt and may work with service providers located outside the UK, your personal data may be transferred to countries outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place so that your data remains protected in a manner consistent with UK data protection requirements.

Such safeguards may include relying on adequacy regulations where available, contractual protections, or transferring only the information reasonably necessary to administer your travel arrangements.

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, reporting, operational, and customer service requirements. Retention periods may vary depending on the nature of your interaction with us and whether you proceed to booking.

As a guide, enquiry information may be retained for a limited period to allow follow-up and record keeping, booking records may be kept for longer where needed for contract administration and legal or financial obligations, and marketing preferences may be retained until you unsubscribe or withdraw consent. We may retain limited information for longer where necessary to establish, exercise, or defend legal claims.

We take appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss, or destruction. These measures may include secure hosting environments, restricted access controls, encrypted connections, and the use of reputable third-party service providers.

Although we take reasonable steps to safeguard data, no website or transmission method can be guaranteed to be completely secure. We therefore encourage you to use secure devices and networks when interacting with our website.

Subject to applicable law, you may have the right to request access to the personal data we hold about you, ask us to correct inaccurate or incomplete information, request erasure of your data in certain circumstances, request restriction of processing, object to certain processing, and request transfer of certain personal data to you or another provider.

Where processing is based on consent, you also have the right to withdraw that consent at any time. If you are unhappy with how we handle your personal data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

We use cookies and similar technologies to help our website function, remember your preferences, understand site usage, and improve performance. Strictly necessary cookies do not require consent because they are essential to core website functionality. Analytics and marketing cookies are used only where you choose to accept them.

When you first visit the website, you will be given a clear choice to accept all non-essential cookies, reject them, or manage your preferences. You can also update your choices later using the cookie settings option made available on the site. Refusing non-essential cookies will not prevent you from using the essential features of the website.

Our website may contain links to third-party websites, booking platforms, social media platforms, or partner services. If you follow a link to any external website, please note that those websites have their own privacy policies and practices. We do not accept responsibility or liability for their content, policies, or processing activities.

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or operational practices. The most current version will always be published on this page, together with the date of the latest update.

If you have any questions about this Privacy Policy, your personal data, or your privacy rights, please contact Moyolo Travel using the details below.