Booking Terms & Conditions for Moyolo Travel.

These Terms & Conditions, together with your booking confirmation and all pre-contract information provided to you in a durable medium, form the basis of your contract with Moyolo Travel Ltd, registered in England & Wales (company number 16934224) ("we", "us", "our").

We act as the organiser of package holidays under the Package Travel and Linked Travel Arrangements Regulations 2018.

We offer land-only travel experiences. Flights are not sold or arranged by us and do not form part of your package.

This contract is governed by English law and subject to the jurisdiction of the courts of England & Wales.

Lead Passenger – the person making the booking on behalf of all travellers

Traveller(s) – all persons named on the booking

Package Holiday – a combination of travel services sold as a package under the Regulations

Fixed-Date Tour – a scheduled group journey with a published itinerary

Bespoke Tour – a tailor-made itinerary created specifically for you

Optional Excursions – services not included in the package and contracted directly with third parties

Unavoidable & Extraordinary Circumstances – events beyond our control which could not have been avoided even with all reasonable measures

A booking is made by the Lead Passenger on behalf of all travellers.

This information forms part of your contract.

You must check all booking documents, confirmations and itineraries upon receipt.

Any errors must be reported immediately. Corrections may not be possible once supplier arrangements are confirmed.

Only services expressly listed in your booking confirmation are included.

Fixed-date tours operate on published itineraries.

We may make reasonable adjustments to accommodation, transport, routing or timings where necessary due to operational, safety or local conditions, provided the overall nature of the tour is not materially affected.

Decisions made by the tour leader in relation to safety, logistics and group conduct are final.

Bespoke tours are tailor-made and confirmed only once the final itinerary and price are agreed in writing.

Due to supplier commitments, bespoke tours may be partially or fully non-refundable.

Cancellation charges may be higher and may reach up to 100% of the package price.

Optional excursions do not form part of your package holiday.

They are contracted directly with third-party providers.

Any assistance provided by Moyolo Travel or its representatives is for convenience only and does not create any contractual liability.

We do not accept liability for the acts or omissions of these third-party providers.

Services included in your package are provided by independent suppliers.

We remain responsible, in accordance with the Regulations, for the proper performance of the travel services included in your package.

A non-refundable deposit is required to secure your booking.

The full balance must be paid no later than 90 days before the departure date.

If full payment is not received by this deadline, we reserve the right to cancel your booking and retain the deposit.

We reserve the right to correct pricing errors. Where an error is identified, you will have the option to pay the correct price or receive a full refund.

Any increase will be notified at least 20 days before departure.

If the increase exceeds 8% of the total package price, you may cancel for a full refund.

You will be entitled to a price reduction where these costs decrease.

All changes must be requested in writing by the Lead Passenger.

Amendments are subject to availability and may incur charges.

In some cases, changes may be treated as cancellation and rebooking.

You may cancel your booking at any time before departure.

You may transfer your booking to another person who meets all conditions, provided we are given reasonable notice (typically at least 7 days before departure).

You and the transferee will be jointly responsible for any additional costs.

Compensation may be payable except where changes arise from unavoidable and extraordinary circumstances.

We reserve the right to cancel a tour where the minimum number of participants required for its operation is not reached.

Unless otherwise stated, the minimum group size for our tours is 8 travellers.

In the event of such cancellation, you will be entitled to a full refund of all payments made. No additional compensation will be payable.

Where such circumstances occur at the destination and significantly affect your trip, you may cancel before departure without paying a termination fee.

A full refund will be provided. No additional compensation will be payable.

Where such circumstances occur during the trip, we may make necessary changes to the itinerary and will endeavour to minimise disruption.

Flights are not part of your package.

You are responsible for arranging your own flights and ensuring timely arrival at the tour start location.

We are not liable for missed services resulting from delayed or missed flights.

No refunds will be provided for any missed services or unused portions of the tour resulting from flight delays, cancellations or other travel disruptions outside of our control.

You are responsible for ensuring that all travellers meet passport, visa and health requirements.

Failure to do so does not entitle you to a refund.

Our tours may involve walking, uneven terrain, and exposure to heat.

You must ensure that you are physically capable of participating.

Any medical conditions or special requirements must be disclosed at the time of booking.

We reserve the right to decline or cancel a booking where requirements cannot be safely accommodated.

If, in our reasonable opinion, a traveller is unable to safely participate in the tour due to medical, physical or other reasons, we reserve the right to withdraw them from the tour. In such cases, no refund or compensation will be payable and any additional costs incurred will be the responsibility of the traveller.

Travellers must behave in a respectful and safe manner.

We reserve the right to terminate a traveller’s participation where behaviour is disruptive, dangerous or inappropriate.

No refund or compensation will be payable.

We are responsible for the proper performance of your package.

If any service is not performed as agreed, you must inform us without undue delay.

We will seek to resolve the issue within a reasonable time, taking into account the nature of the issue.

Where resolution is not possible, you may be entitled to a price reduction and/or compensation in accordance with the Regulations.

Our liability is limited to three times the total package price, except in cases involving death, injury or where a lower limit applies under international conventions.

We are not liable for any indirect or consequential losses.

Any issues must be reported during your trip to allow us the opportunity to resolve them.

Failure to notify us promptly may affect your entitlement to compensation.

Formal complaints must be submitted in writing within 28 days of return.

Failure to follow this procedure may reduce or extinguish any right to compensation.

Comprehensive travel insurance is a condition of booking.

You may be required to provide proof of insurance prior to departure.

If you fail to obtain appropriate travel insurance, we will not be responsible for any losses, costs or claims that such insurance would otherwise have covered.

Your booking is protected by financial protection arrangements in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018.

Repatriation will be arranged where required.

Full details of the financial protection in place, including the provider and how to make a claim, will be provided to you at the time of booking.

If you are in difficulty during your trip, we will provide appropriate assistance without undue delay.

Where the difficulty is not caused by any failure on our part, we reserve the right to charge a reasonable fee for such assistance.

An emergency contact will be provided prior to departure.

We process personal data in accordance with UK GDPR and our Privacy Policy.

Images or footage taken during tours may be used for marketing purposes based on our legitimate interests in promoting our services.

If you do not wish to be included in such materials, you must notify us in writing prior to travel, and we will respect your preferences where reasonably practicable.

Nothing in these Terms affects your statutory rights under UK law.

These Terms, together with your booking confirmation and pre-contract information, constitute the entire agreement between you and Moyolo Travel.