Booking Terms & Conditions for Moyolo Travel.

These Terms & Conditions, together with your booking confirmation and all pre-contract information provided to you in a durable medium, form the basis of your contract with Moyolo Travel Ltd, registered in England & Wales ("we", "us", "our").

We act as the organiser of package holidays under the Package Travel and Linked Travel Arrangements Regulations 2018.

We offer land-only travel experiences. Flights are not sold or arranged by us and do not form part of your package.

This contract is governed by English law and subject to the jurisdiction of the courts of England & Wales.

Lead Passenger – the person making the booking on behalf of all travellers

Traveller(s) – all persons named on the booking

Package Holiday – a combination of travel services sold as a package under the Regulations

Fixed-Date Tour – a scheduled group journey with a published itinerary

Bespoke Tour – a tailor-made itinerary created specifically for you

Optional Excursions – services not included in the package and contracted directly with third parties

Unavoidable & Extraordinary Circumstances – events beyond our control which could not have been avoided even with all reasonable measures

A booking is made by the Lead Passenger on behalf of all travellers.

This information forms part of your contract.

You must check all booking documents, confirmations and itineraries upon receipt.

Any errors must be reported immediately. Corrections may not be possible once supplier arrangements are confirmed.

Only services expressly listed in your booking confirmation are included.

Fixed-date tours operate on published itineraries.

We may make reasonable adjustments to accommodation, transport, routing or timings where necessary due to operational, safety or local conditions, provided the overall nature of the tour is not materially affected.

Tour leader decisions relating to safety, logistics and group conduct are final.

Bespoke tours are tailor-made and confirmed only once the final itinerary and price are agreed in writing.

Due to supplier commitments, bespoke tours may be partially or fully non-refundable.

Cancellation charges may be higher and may reach up to 100% of the package price.

Optional excursions do not form part of your package holiday.

They are contracted directly with third-party providers.

Any assistance provided by Moyolo Travel or its representatives is for convenience only and does not create any contractual liability.

Services included in your package are provided by independent suppliers.

We remain responsible for the proper performance of all services included in your package under the Regulations.

A non-refundable deposit is required to secure your booking.

The remaining balance must be paid by the due date stated in your booking confirmation.

If full payment is not received by the due date, we reserve the right to cancel your booking and retain the deposit.

We reserve the right to correct pricing errors. Where an error is identified, you will have the option to pay the correct price or receive a full refund.

Any increase will be notified at least 20 days before departure.

If the increase exceeds 8% of the total package price, you may cancel for a full refund.

All changes must be requested in writing by the Lead Passenger.

Amendments are subject to availability and may incur charges.

In some cases, changes may be treated as cancellation and rebooking.

You may cancel your booking at any time before departure.

You may transfer your booking to another person who meets all conditions, provided we are given reasonable notice (typically at least 7 days before departure).

You and the transferee will be jointly responsible for any additional costs.

Compensation may be payable except where changes arise from unavoidable and extraordinary circumstances.

Where such circumstances occur at the destination and significantly affect your trip, you may cancel before departure without paying a termination fee.

A full refund will be provided. No additional compensation will be payable.

Flights are not part of your package.

You are responsible for arranging your own flights and ensuring timely arrival at the tour start location.

We are not liable for missed services resulting from delayed or missed flights.

You are responsible for ensuring that all travellers meet passport, visa and health requirements.

Failure to do so does not entitle you to a refund.

Our tours may involve walking, uneven terrain, and exposure to heat.

You must ensure that you are physically capable of participating.

Any medical conditions or special requirements must be disclosed at the time of booking.

We reserve the right to decline or cancel a booking where requirements cannot be safely accommodated.

Travellers must behave in a respectful and safe manner.

We reserve the right to terminate a traveller’s participation where behaviour is disruptive, dangerous or inappropriate.

No refund or compensation will be payable.

We are responsible for the proper performance of your package.

If any service is not performed as agreed, you must inform us without undue delay.

We will seek to resolve the issue within a reasonable time.

Where resolution is not possible, you may be entitled to a price reduction and/or compensation in accordance with the Regulations.

Our liability is limited to three times the total package price, except in cases involving death, injury or where a lower limit applies under international conventions.

Any issues must be reported during your trip to allow us the opportunity to resolve them.

Failure to notify us promptly may affect your entitlement to compensation.

Formal complaints must be submitted in writing within 28 days of return.

Your booking is financially protected in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018.

Full details of our financial protection arrangements will be provided at the time of booking.

If you are in difficulty during your trip, we will provide appropriate assistance without undue delay.

An emergency contact will be provided prior to departure.

We process personal data in accordance with UK GDPR and our Privacy Policy.

Images or footage taken during tours may be used for marketing purposes unless you notify us in writing prior to travel.

Nothing in these Terms affects your statutory rights under UK law.

These Terms, together with your booking confirmation and pre-contract information, constitute the entire agreement between you and Moyolo Travel.